Privacy Policy

What Personal Information About Customers Does Natural Patches Gather?

The information we learn from customers helps us personalize and continually improve your shopping experience at Natural Patches. Here are the types of information we gather.

• Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way.
  
• Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we may use "cookies," and when enabled, we obtain certain types of information when your Web browser accesses Natural Patches.
• E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Natural Patches if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please advise us.

Does Natural Patches Share the Information It Receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others.



How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We reveal only the first four digits and last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Ordering

Payment Methods We Accept

Natural Patches of Vermont accepts Visa, MasterCard, Discover and American Express.

Return Procedures
Please call Natural Patches at (800) 340-9083 for authorization before returning any product. No returns of any type will be accepted without prior authorization. Authorization is valid for 14 business days after issue. All returns must be received in our warehouse within 30 days from the date of the invoice.
Refusing shipment without prior authorization will not be accepted as a valid return. A 20% restocking fee in addition to any shipping and handling charges will be imposed on all unauthorized returns.
Merchandise returned 6 months from the date of purchase is subject to a 20% restocking fee. No product will be accepted for return 12 months from the date of purchase.
Damaged Product:
Notification of damaged merchandise must be received within 5 business days of receipt of product. Damaged shipping packages should be set aside for inspection by shipping carrier prior to notification.  Replacement product will be sent or credit issued, on a case by case basis.
Defective Product:
Defective Product will be accepted for return or exchange on a case by case basis within 14 days from the date of purchase. If an exchange is not desired, we reserve the right to impose a 20% restocking fee. No refunds or credits will be granted after 14 days.
Incorrect Product Received:
Notification of discrepancy must be received within 5 business days of receipt of product. Return authorization shall be granted and replacement product shall be shipped at no cost to the customer.
Once the returned product has been received and processed an account credit will be issued.
Expired Product:
No returns or exchanges shall be granted on expired product.
Unauthorized or Refused Returns
Natural Patches of Vermont will not accept unauthorized returns or exchanges. Packages returned without prior authorization will be refused by our warehouse. A 20% restocking fee plus any applicable shipping and handling charges will be imposed for shipments refused by the customer.
We reserve the right to refuse any return or exchange request for which the reason for said return or exchange is not the direct responsibility of Natural Patches of Vermont.

Shipping
Shipping Rates

Natural Patches ships only to domestic United States addresses.
Restrictions

• Applies to U.S. delivery addresses in the 50 states only, including Alaska and Hawaii, but is subject to other geographic shipping restrictions that may apply to particular products.
• Applies to APO/FPO addresses when using a United States ZIP Code only.
• Please note: Some special product, order, or handling fees may still apply.

Delivery Time

When you place an order with Natural Patches, we will estimate shipping and delivery dates for you, based on the availability of your items and the shipping options you choose. Shipping date estimates will appear in the order form. Once you've placed your order, you will be able to see both shipping and delivery date estimates in the order confirmation e-mail and in the relevant order summary in Your Account.
Calculating Cost

Calculating shipping costs for orders from Natural Patches is easy. You'll be charged a per-item fee for each item in that shipment for orders totaling less than $25.
Shipping to Prisons

Natural Patches delivers to penitentiaries, but we strongly suggest you contact the prison first to confirm that they accept deliveries and to note any special regulations the prison might have. Some prisons don't allow delivery of certain product. Others place a limit on the number of items contained in a package.

We're unable to affix any special labels or instructions to the packages and on the outside will indicate only the destination address, our company name, and our return address. We also cannot allow gifts to be sent anonymously to inmates; the sender's billing address will appear on the order invoice.

Because inmates cannot sign for deliveries, packages must be sent via U.S. Mail. While Natural Patches often sends packages via U.S. Mail, we also use UPS, FedEx, and Airborne Express. Unfortunately, there is no way for customers to request a specific shipper, but we will try to accommodate your request. Enter “Shipment to Prison - Ship U.S. Mail” in the comments section of your order. To avoid delivery problems, you might consider having the items shipped to you and then shipping them to the penitentiary via U.S. Mail.
Why Was My Package Undeliverable?

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (including shipping charges). We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our Web site. If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us.

Our carriers may deem a package undeliverable for one of the following reasons:

• Incorrect Address. If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order. If an APO or FPO address is entered as an international address, the package will not reach its destination.
• Address Format. If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as "PO BOX" followed by the number.
• Other Address Problems. If the order is being shipped to a prison, there may be delivery restrictions associated with the items or shippers. These restrictions are determined by the penitentiary and may vary. In rare cases, it is also possible that the address label became illegible during the shipping and handling process.

Failed Delivery Attempts
Our carrier makes three attempts to deliver a package. Packages that contain more than $400 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.